Shipping policy

Last updated: March 17, 2026

At IAWE CO, we work to process and ship your order as efficiently as possible. Below, you will find important information about our shipping times and conditions.

1. Order processing

Orders are processed within an estimated 3 to 7 days after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next operating day.

2. Estimated delivery time

Delivery times vary depending on the destination region. Once the order has been dispatched, estimated timeframes are:

— Spain, Europe, Asia & Oceania: 5 to 10 business days

— United States: 7 to 13 business days

— Latin America: 20 to 45 business days

— Other regions: 20 to 37 business days

These timeframes are estimates and may vary due to external factors such as customs clearance, local logistics, or public holidays.

3. Shipping costs

Shipping costs, when applicable, will be shown to the customer during the checkout process before the purchase is completed.

In the case of free shipping promotions, this condition will be clearly stated on the website or on the product page, when applicable.

4. Order tracking

When tracking is available for the order, the customer will receive the relevant tracking information by email as soon as it becomes available.

Tracking updates may vary depending on the shipping carrier.

5. Delays and external circumstances

Although we do our best to meet estimated delivery times, we cannot guarantee exact delivery dates.

IAWE CO is not responsible for delays caused by external factors beyond our control, including logistics delays, customs inspections, weather events, local restrictions, or carrier-related issues.

6. Shipping address

It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase.

IAWE CO is not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

7. Lost packages or delivery issues

If you believe that your order is delayed, lost, or affected by a delivery issue, please contact our customer support team so we can help review the case.

8. Contact

For more information, questions, or requests, please contact us by email at support@iaweco.com— Monday through Friday, 9:00 a.m. to 6:00 p.m.