Refund policy
Last updated: March 17, 2026
At IAWE CO, we want you to be satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return within 14 days of receiving the product.
Conditions for an accepted return
To be eligible for a return, the item must:
- be unused;
- be in its original condition;
- include the original packaging, when applicable;
- include proof of purchase or the order number.
How to request a return
To start a return, please contact us at:
Our team will provide you with the next steps and the appropriate instructions for the return process.
Returns sent without a prior return request by email will not be accepted.
Damaged, defective, or incorrect products
We recommend checking your order as soon as you receive it.
If the product arrives:
- damaged;
- defective; or
- incorrect,
please contact us as soon as possible at:
so that we can review the case and offer an appropriate solution.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product, you may request a return for the item received in accordance with this policy and place a new order separately.
Non-returnable items
We do not accept returns for:
- used items;
- products that are not in their original condition;
- personalized products;
- products without original packaging when such packaging is necessary for protection or identification.
Return shipping costs
Except in cases where the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Once we receive the returned product and verify its condition, we will notify you whether the refund has been approved.
If the refund is approved, it will be automatically processed to your original payment method within an estimated 3 to 10 days.
Please note that the final processing time may vary depending on your bank or payment provider.
Contact
For more information, questions, or requests, please contact us by email at support@iaweco.com— Monday through Friday, 9:00 a.m. to 6:00 p.m.